Local Independent Provider

Competitive Pricing

Flexible Delivery

Privacy Policy

At Vale Oils, we recognise that privacy and security is a major concern. We have therefore set out below the guidelines we use for protecting your personal information. Please read this Privacy Policy carefully and check it periodically, since it may change from time to time. 

Our Privacy Commitment 

We at Vale Oils are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the GDPR 2018 Legislation and other applicable laws. You may contact us at any time with any privacy questions or concerns and to see the personal information you have given us and request correction. 

GDPR & Consent 

Your use of the website, and any disclosure of personal information via the website signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy. 

When visiting this web site, the only information we collect about you is very generic – and cannot be used to personally identify you, unless you have given your permission for it to do so. Broadly, this information includes: the domain or ISP you used to visit the site (for example, Virgin Media, BT or AOL), the date and time you visited, the page(s) that you visited and the page you left the site from. 

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Google Chrome, Netscape Navigator, FireFox, Microsoft Edge or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you may not have access to some features that make your experience on our website more efficient and some of our services may not function properly. 

Information About You 

When you, as a customer, purchase products through Vale Oils, either online or via the telephone, we ask for information such as your name, e-mail address, postal address, telephone details, and financial information either credit card details or other credit information. Vale Oils then keeps a record of this information. 

We don’t store data which could be classed as sensitive date such as religious beliefs, trade union membership, political options, genetic data, biometric data or data relating to an individual’s sexual orientation. 

We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you’ve had. 

If you would like to revise the information you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like your information erased from our records, you can so do by contacting us in accordance with the information provided at ‘further information’ below. 

Use of Your Personal Data 

All the information we collect via the website or through correspondence (including telephone calls) with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for: 

  1. Providing a high level of service.
  2. Technical administration of our website.
  3. Providing you with information about the services we offer.
  4. Letting you know about offers and news from Vale Oils.
  5. To verify details of your payment method or credit card account.

What is our lawful basis to process this data? 

The existing customer data that we process is done so under a combination of the “fulfilment of contract”, “consent of the individual” and “legitimate interest”. 

Prospective customers’ data is processed by either “consent of the individual” or “legitimate interest”. 

These are the circumstances in which we may share some of your data with others: 

  1. When we instruct other suppliers to fulfil orders on your behalf; we will only share your data with 3rd parties in relation to fulfilling your specific order and we are constantly working to ensure they treat your data in compliance with data protection and GDPR regulations. Your data protection is important to us
  2. If there is a legal requirement to provide your personal details, we will do so.
  3. We will not share our database with another company for marketing or sales purposes unless explicitly agreed by you the data subject


How We Protect Information 

 We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment. 

Secure Socket Layer (“SSL”) encryption technology is used for protection of information in transit for any sensitive transitions such as payments. 

Only employees and third party service providers who need the information to perform a specific duty in the fulfilment of a specify request as part of a contract with you, are granted access to personally identifiable information. 

Further Information 

If you have questions about your personal data or our privacy policy, please contact us at info@valeoils.co.uk or phone us on 01380 825108. To see all the information we have about you, and to correct any inaccuracies, please write to us at: Vale Oils, 17 The Market Place, Devizes, Wiltshire, SN10 1HT. 

How to Unsubscribe 

If you no longer wish to receive any further email messages, post or other communications from us or you no longer wish to be contacted by other companies who you permitted us to provide your details to then please email us at info@valeoils.co.uk and we will change your preferences immediately. 

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